Frequently Asked Questions
Find quick answers about booking, payments, driver pickup, and cancellation terms.
How much does a transfer from Punta Cana Airport cost?+
Prices depend on your destination and vehicle type. Use our online quote tool to see the exact price for your transfer from Punta Cana Airport.
How do I book a transfer?+
Simply use our online quoter above. Select your pickup and drop-off locations, date, time, and number of passengers. You'll see the price instantly and can book in just a few clicks.
What is your cancellation policy?+
You can cancel for free up to 24 hours before your scheduled pickup time. After that, the full amount will be charged.
Do you offer round-trip discounts?+
Yes! Book a round trip and save 5% on the total transfer price. The discount is applied automatically when you select round trip.
How will I find my driver at the airport?+
Your driver will be waiting at the arrivals area with a sign displaying your name. You'll receive the driver's name, photo, and phone number before your trip.
What types of vehicles do you offer?+
We offer SUV Standard (1-5 passengers), SUV Premium (1-5 passengers), vans (1-10 passengers), and minibuses (1-16 passengers). All vehicles are air-conditioned and well-maintained.
Can I pay with a credit card?+
Yes, we accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. You can also book with just a $20 deposit and pay the rest in cash or card on the day of service.
Can I book with a deposit and pay the rest later?+
Yes! You can secure your transfer with just a $20 USD deposit by card. The remaining balance can be paid in cash or with a credit card directly to your driver on the day of service. This option is available during checkout.
Do you provide child car seats?+
Yes! You can add a child car seat as an extra during the booking process for a small additional fee.
What if my flight is delayed?+
We monitor all incoming flights. If your flight is delayed, your driver will adjust accordingly at no extra charge.